August / September 2011: Features
Contents

Four steps to restore trust
LISA DRYSDALE reports on a recent Institute-backed seminar which debated the public’s understanding of banking.

Requiem for the credit card?
Credit card spending has ground to a halt. WILL CAIN asks if this is a crisis.

Slick and streamlined
There’s a revolution going on in procurement. Card-based transactions are the agent of change, as JOHN SALTER explains.

Before you cheque out
Cheques may be on the way out, but banks’ obligation to observe their customers’ written instructions remains, says Institute Fellow DAVID PEARSON.

Lounging not slouching
The Virgin Group brings its distinctive ideas to the world of banking, as SARAH PERRIN reports.

Time for a state bank in the UK
It may be a good idea if the UK government hangs on to its stake in major banks, suggests PHILIP MOLYNEUX of Bangor Business School.

Profitable hits and costly misses
With retail challengers gaining ground it’s more important than ever for established providers to make sure their marketing is targeted precisely, says LOUISE WALKER.

AGM - Institute's 2011 meeting notes
A report on the Institute AGM, which took place recently in Edinburgh.

Faster paths
The Institute is redesigning the route-map to its Chartered Banker qualification.

Big interest – no easy ride
Taking a look at the accreditation route to professional qualification.

Rising Stars 2011
The four finalists are revealed.

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