Enquiries Email: membership Tel: +44(0)131 473 7777
February / March 2011: Regulars
Security or service?
SIMON THOMPSON keeps his temper (just) while making an online payment through his bank. How far, he wonders, should bank security provisions hinder good customer service?
Trends, views and happenings in banking and financial services.
Events, presentations, vacancies and awards – essential reading for CIOBS members.
A timely warning*
ALEX INNES of Semple Fraser cautions that new amendments, effective from 1 February, to the Consumer Credit Act, will affect all consumer credit agreements regulated under the Act.
Customers deserve more*
Good service and high quality: both are essential. DONALD BOYD of Campbell Dallas says competing on price alone won’t cut the mustard. There has to be more.
The quandary of risk
Kevin was a ‘have a go hero’ and saved his branch from robbery. Does this encourage others to take similar risks, wonders BOB SOUSTER?
With his glass half full – or is it half empty? – ROGER STEARE confronts reality and finds an engaging empathy with simplicity.
*Sponsored editorial pages
Back to Magazine contents page
Chartered Banker - the premier qualification for professionals in financial services
Chartered Banker is the most prestigous qualification in the world for bankers and financial professionals.
Specialised Certificate Level Courses - dedicated learning for all levels of experience.
Professional advancement across selected areas of expertise in key banking and financial services sectors.
Specialised Diploma Courses - qualifications of choice for individuals and organisations.
Market-leading knowledge and skills across the banking and financial services industry.
Diploma in Financial Services - a measure of advanced professionalism.
A comprehensive qualification universally recognised as a sign of enhanced tactical expertise.
Regulatory Qualifications Framework - delivering accredited expertise
Qualifications to meet compliance requirements and advanced professional and ethical standards.
We need to make sure our people have the opportunities to learn and qualify right across the full range of disciplines.
Graeme Hartop, Managing Director, Scottish Widows Bank
The Chartered Banker programme provides broad, flexible skill sets and a wide range of ways to achieve the qualification.
Philip Grant, Managing Director, UK Private Banking at Lloyds Banking Group
“The syllabus is very good for the banking industry.It fully recognises the changes in the way financial services are put together and the skills and expertise that are required.”
“We rely on the broad range of skills that the Institute provides.”
Jim Lindsay, General Manager, Airdrie Savings Bank