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February / March 2011: Regulars Contents
Security or service? SIMON THOMPSON keeps his temper (just) while making an online payment through his bank. How far, he wonders, should bank security provisions hinder good customer service?
News round-up Trends, views and happenings in banking and financial services.
CIOBS News Events, presentations, vacancies and awards – essential reading for CIOBS members.
A timely warning* ALEX INNES of Semple Fraser cautions that new amendments, effective from 1 February, to the Consumer Credit Act, will affect all consumer credit agreements regulated under the Act.
Customers deserve more* Good service and high quality: both are essential. DONALD BOYD of Campbell Dallas says competing on price alone won’t cut the mustard. There has to be more.
The quandary of risk Kevin was a ‘have a go hero’ and saved his branch from robbery. Does this encourage others to take similar risks, wonders BOB SOUSTER?
Pessimistic optimism With his glass half full – or is it half empty? – ROGER STEARE confronts reality and finds an engaging empathy with simplicity.
*Sponsored editorial pages
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