The Chartered Banker Professional Standards Board (CB:PSB) is a unique joint initiative, launched in October 2011, between the Chartered Banker Institute and the following banks: Barclays PLC, Clydesdale and Yorkshire Banks, HSBC Bank plc, ING Direct UK, Lloyds Banking Group, The Royal Bank of Scotland Group, Santander UK, Tesco Bank and Virgin Money.

The aim of the Chartered Banker Professional Standards Board (CB:PSB) is to improve customer confidence in individual bankers through achieving professional standards. Our work helps drive professionalism in banking and cultural change at banks.

Current Firms and Board Members 

The CB:PSB is governed by a Board, comprising a Chairman, senior executives from the founding firms, individuals independent of the banking industry, the Chair of the Professional Standards Committee (ex-officio) and the Chair of the Stakeholder Forum (ex-officio). The Chair of the Independent Monitoring Panel attends the Board meetings as an observer.  

The CB:PSB comprises:

  • a Board of senior industry leaders dedicated to driving professionalism in the banking industry;
  • a Professional Standards Committee (PSC) to help develop professional standards;
  • an Independent Monitoring Panel (IMP) to focus on the monitoring of CB:PSB professional standards;
  • a Stakeholder Forum to engage with a broad range of ‘end users’; and
  • a dedicated Professional Standards Team within the Chartered Banker Institute.

The CB:PSB’s standard-setting activities complement a series of more recent reforms led by the UK Government, regulators and the banking industry, including the Parliamentary Commission on Banking Standards (2012) and the Banking Standards Board (2013). The CB:PSB has a unique role in the emerging standards landscape, in developing, implementing and monitoring professional standards for individual bankers. The CB:PSB collaborates with other voluntary initiatives and regulatory bodies to ensure that its activities are aligned to achieve common aims. This will include the Banking Standards Board (BSB) whose focus will be banks and banking in contrast to the CB:PSB's focus on individual bankers. 

The CB:PSB is not a regulator, and the CB:PSB Professional Standards have no statutory force. Rather, they seek to complement and build on basic standards of competence and conduct set by regulators and promote higher standards of professionalism for those working in banking. The CB:PSB’s firms have voluntarily agreed to support the CB:PSB, to subscribe to the Chartered Banker Institute Code of Professional Conduct and to implement the CB:PSB’s professional standards. Over time, it is anticipated that a widely accepted set of professional standards for bankers may assist regulators and others seeking to make judgements on individuals’ professional competence and on organisations’ cultures.

CB:PSB's Aims

  • Develop a series of professional standards to support the ethical awareness, customer focus and competence of those working in the banking industry;
  • Facilitate industry and public awareness and recognition of standards in banking;
  • ​Establish mechanisms for the implementation, monitoring and enforcement of the standards; and
  • Help build, over time, greater public confidence and trust in individuals, institutions and the banking industry overall, and enhance pride in the banking profession.