Amy Clarke, NatWestAmy is a Senior Personal Banker at NatWest Enfield Town where she manages a small customer portfolio. It is her responsibility to build strong customer relationships and help improve their financial position. Amy is ambitious and creative and therefore is always looking for new ways for the bank to help its customers.
Amy’s background prior to joining the bank was in customer service as the Front of House VIP Manager at the O2 Arena, London. She decided to join NatWest as an apprentice in October 2015 as she saw the opportunity to further develop her skills. Since joining NatWest, she has attained many qualifications including the Professional Banker’s Certificate and Level 3 Certificates in Providing Financial Services and Professional Banking. She has also completed her Advanced Level Apprenticeship in Banking.
Joanna Finlay, Virgin Money
Ian Humphreys, Virgin Money
Ian has worked in the Contact Centre at Virgin Money for the last 9 years, supporting the team and customers in a number of roles, from complaint analysis and communication development to managing teams of people. He currently looks after the ‘Digital Care’ team, responsible for both the operational and strategic development of Virgin Money’s digital customer channels, including Social Media, Webchat and online support.
Stacy Lamb, Tesco Bank
Stacy has recently been named in ‘The Power 50’, recognising the most talented individuals in the Digital Banking Industry in Europe, Stacy was voted as a Rising Star for her passion and skill in creating the best possible customer experience when designing and creating banking products in the digital age.