Preparation and strategy for difficult conversations
This is a joint event with the Chartered Banker Institute and CIMA.
Difficult conversations often involve emotion on one or both sides. Containing these emotions can be made easier by engaging one’s emotional intelligence and related skills – specifically listening, empathy, compassion, and curiosity.
But before this, there are steps we can take to prepare ourselves ahead of the conversation taking place – identifying the needs of ours that we would like to have met, the format in which we intend to express these, and the goal that we have for the conversation.
After talking in high-level terms about the emotional intelligence skills above, Tim will take participants through the detail of a model for expressing anger in terms of unmet needs, which can be helpful for navigating both personal and professional conflict.
A breakout session will provide a chance to practice using this model, as well as an opportunity to connect with other participants. Tim will also offer some resources for further investigation.
Speaker
Tim Johnston is an Executive Coach and Legal Mediator. Based in London, Tim works with a range of clients including Board level executives, financial services professionals, and individuals in transition. He has 25 years of Investment Banking and Hedge Fund experience as a trader, trading manager and leader of business units and global teams.
After graduating in Philosophy, Politics & Economics from Oxford University in 1993, Tim joined Goldman Sachs in London as an equity trader. His interest in managing and developing people, in addition to devising and executing business strategy, led him to a management role at Bear Stearns in 2000. From 2003 Tim worked in hedge funds and at the Wellcome Trust in London, before joining JPMorgan in 2010, where he ran the European Cash Equity trading business, and for a period the Global Program Trading business, leaving in 2018.
In 2015 Tim studied part-time at Insead University, completing an Executive Masters in Coaching & Consulting for Change in 2017. On leaving finance, he trained with Barefoot Coaching and is certified by the International Coaching Federation. He also trained as a legal mediator with the London School of Mediation in 2020 and is part of their teaching faculty.
Learning Outcomes:
- Aspects of Emotional Intelligence to employ when having difficult conversations
- Defusing anger by expressing it fully in terms of unmet needs
- Resources for taking this learning further
Tuesday 19th October 2021
12:30 pm to 1:30 pm BST
Breakout session included in this webinar.
To register for this event, click here.
If you experience any difficulties, please email [email protected]