Application

  • Certificate in Complaint Handling 2014

If you are paying by personal or corporate debit/credit card, please complete the application form below.

If you wish for your employer to be invoiced please contact [email protected] to confirm the application process.

If you are a current member, please ensure your address details are accurate before beginning this application. The home or work address already on your record will be used for correspondence and workbook delivery, if applicable; many courses are delivered fully online.

About yourself

If you are a member, please log in

Supplementary information

Contact preference

We will always send you information directly relating to your membership of the Institute. This includes information about your subscription, products and services which are included in your subscription, changes to our rules and regulations, updates for any qualifications you are studying and, where applicable, hard copy of publications such as Chartered Banker magazine.

We'd like to send you information about additional services or activities that might be relevant, including qualifications, paid for Institute events, opportunities to donate to or support our 2025 Foundation. We would also send information from carefully selected third parties, including discounts and conferences.

How would you like to receive optional communications?

You can change or withdraw these permissions at any time by logging in to your account via the members' area of our website or by contacting our Member Engagement Team via [email protected].

Once your membership has been confirmed you can use your password to login to our members' area.

Your qualifications

About your employer

About the qualification

Study materials

Payment details

Declaration