Five Star Service

• Mcc - Catriona McCartney
• 1 September 2020
• Leadership & Strategy | Customer Service | Leadership | Strategy

Author Michael Heppell shows you how to achieve great customer service, without spending a lot of time or money, Learn more about this book, here.

Transcript

Welcome to the latest episode of Book Insights from Mind Tools. I'm Frank Bonacquisti.

In today's podcast, lasting around 15 minutes, we're looking at "Five Star Service: How to Deliver Exceptional Customer Service," by Michael Heppell.

Think back to the last time you left

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