'Employees First, Customers Second'

  • Mur - Lee Murphy
  • 21 February 2011
  • Leadership Style

‘Employees First, Customers Second’ is a leadership philosophy developed by Vineet Nayar, the CEO of global IT services provider HCL Technologies. In this interview we speak to Nayar about how 'Employees First' has transformed the roles of leaders and employees in his organisation.

‘Employees First, Customers Second’ is a leadership philosophy developed by Vineet Nayar, the CEO of HCL Technologies. The ‘Employees First’ philosophy seeks to turn conventional management on its head by promoting mutual accountability between employees and managers. It also

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