Dear Colleagues, Friends, Members and Students,

On behalf of the Chartered Banker Institute, I would like to thank everyone who has checked in with us in recent days, which we greatly appreciate. I'd like to reassure our members, students and partners in the UK and overseas that we're still very much open for business. It's clear, though, that it's not going to be business as usual for many of us for some time. In particular, we'll miss seeing many of you face-to-face.

Almost all of our Institute staff are now working remotely, and through our online learning platforms and we are continuing to support our members' and students' learning journeys with little or no disruption. For our exams, we offer remote invigilation meaning individuals can take their exam at home, at a time convenient to them. Our higher-level qualifications are assessed via assignments, and our experiential assessments can be conducted remotely via Skype or Zoom.

I know that, for some, there will be many other family, community and work commitments that come before learning. For others, there will be an opportunity to invest more time in personal and professional development. If you're a student, you can continue your studies with the Institute remotely, with all the support you'd usually expect to receive. If you're a member, we have a very wide range of online resources for you to access, and are moving as many of our planned events as possible online too. We've also got everything in place to support our international partners, and their students and members. 

The one thing that will change is that to support our colleagues working remotely and to ensure consistent service and support to members, students and others wanting to get in touch with us we are asking all enquiries to be directed via webchat and/or e-mail until further notice - the great majority of enquiries already come in this way to us, in fact. This will help us respond as promptly as we can. 

Please do stay in touch, stay safe, and hope to see you soon.


CEO, Chartered Banker Institute

Simon Thompson

Simon Thompson

Chartered Banker Institute | Chief Executive


Simon leads our work to shape and implement professional standards and professional development for bankers. Simon Thompson was appointed as our Chief Executive in 2007. In 2011, Simon led the establishment of the Chartered Banker Professional Standards Board (CB:PSB). He is a Board member of the CB:PSB and chairs the CB:PSB’s Professional Standards Committee.

Before joining us, Simon was responsible for managing the International Accounting Education Standards Board (IAESB), developing ethics and education standards for accountants. He previously worked for the Association of Chartered Certified Accountants (ACCA), establishing ACCA in 25 countries in Central & Eastern Europe, and leading a number of EU and other donor-funded accounting education and reform programmes.

Simon holds a BA (Politics and Economics) from the University of Newcastle-upon-Tyne, and an MBA from the University of Edinburgh. He is one of our Fellows (FCIBS), and a Chartered member of the Chartered Institute of Personnel and Development (MCIPD).

Simon chairs the Global Education Standards Committee recently established by a group of leading international banking institutes, and is a lay member of the General Teaching Council for Scotland. He is a former Vice President of the European Bank Training Network.

View Simon's LinkedIn Profile

Follow Simon on Twitter: @ChtBankerSimonT



Coronavirus advice and support for members

Should I postpone my exam?

If you have completed your coursework and feel ready to take your exam, no, you can use our remote invigilation option. 

I have already booked my exam but would now like to use remote invigilation. Can I change this?

Yes – please login to our website - to cancel your existing booking and make a new one selecting the remote proctoring option. 

Can I study online?

Yes – all of the Chartered Banker Institute’s qualifications can be studied fully online.  You can communicate and interact with tutors, and other Institute members and students via online discussion forums and participate in webcasts and other online events if you wish. 

How does remote invigilation work?

Remote invigilation means you take your exam at your home or office, at a time convenient to you.  To ensure exam security, you will be invigilated via your webcam.  To take advantage of our remote invigilation service, you will need to have a quiet space at home or work, with a secure internet connection where you will be able to take your exam.  Please see here for a short video on how remote invigilation works.

Can't access work emails and need to change my password.

If you have forgotten your password and need to request a password reset email – but won’t receive it as it goes to your work email address - please contact us via and ask us to change your web password.  

Can I access learning materials on any device?

Our systems are designed to work with most devices and browsers. If you are experiencing an issue with access, then please change your browser – if this doesn’t work please contact us via  

To ensure your device has the correct specification to undertake a remote exam please click here and run the ‘System Test’. 

Who should I contact if I have a technical issue with an exam?

Please use the live chat facility on the Pearson Vue website: Our Member Engagement Team can advise regarding account issues e.g. cannot sign in with username or password, however they cannot provide technical support if you have an issue with the exam – this must be discussed directly with Pearson Vue.