Staff Award Nomination
If you have received excellent service, we would welcome you to share your thoughts and feedback with us and we, in turn, will share them with the member of staff that delivered excellent customer service.
You can do this by nominating the member of staff for a Staff Award nomination.
On completion of all nominations, the member of staff will be notified of their nomination and their line manager informed.
The member of staff nominated for the Staff Award nomination will receive a Staff Award certificate. It’s recognition members of staff deserve for delivering excellent customer service and going that extra mile for our customers.
Getting it right
- It is as easy as possible for you to tell us about your concern or complaint;
- We listen to you;
- We consider how you would like us to resolve the issue;
- You are satisfied with how your concern or complaint is handled;
- We learn from any mistakes we make.
What to do when things go wrong
Chartered Banker Institute
38b Drumsheugh Gardens