FAQs

Some of our Frequently Asked Questions 

FEP

  • Which topics would I be expected to cover?

    You decide which topics from our selection of eight, that you would like to cover. 

  • Will I be responsible for young people in the classroom?

    No. The teacher is instructed not to leave the classroom at any time - so you will not be responsible for discipline. 

  • How much commitment is involved?

    We ask that you deliver between three and five workshops per year.

  • How much work is involved?

    We arrange all of the visits, communicate with the schools and supply all of the workshop materials - all you need to do is choose which visits you would like to fill.

     

  • What is involved?

    We'll give you some initial training on the types of presentations schools request, matching this to your skills and experience.You can then shadow an experienced volunteer before taking the floor yourself. 

  • How far do I have to travel?

    Up to you – you may wish to visit schools near to where you live or work, or may wish to combine a school visit with a business trip for example. 

  • How much time is involved?

    The workshop itself will last no longer than one hour, but travel and preparation time need to be taken into consideration. Of course, preparation time reduces the more workshops you take on as you get to know the material.

  • Will I be responsible for young people in the classroom?

    There will always be a teacher with you. Part of the arrangement is that they do not to leave the classroom at any time – so you will not be responsible for looking after the young people attending your workshop.

  • Will it cost me anything?

    No. Your travel expenses for attending a training course and giving workshops will be fully reimbursed by the FEP.

  • Can I really take time away from work?

    The financial services organisations taking part in the FEP recognise the importance of promoting financial capability among young people and have committed to giving their employees the flexibility to volunteer their time in order to make this a reality. 

  • How do we find out about the workshops that are available?

    We will contact you on a weekly basis to advise you of the current workshops. If there is a workshop advertised that interests you then please let us know ASAP as spaces are allocated on a first come, first served basis. If there are no workshops at a school near you, please let us know and we will try to arrange one. Alternatively, you can contact a school directly, providing you then inform us of the details. 

Thinking about membership

  • Can I attend Institute member events if I'm not a member?

    We welcome non-members along to most of our events. However, non-members pay full price to attend, with members enjoying discounted rates. We do, from time to time, run events where only fully subscribed members may reserve places.

  • Can I get tax relief on my membership subscription?

    Liability for Income Tax is a matter for negotiation between individuals and their respective Tax Authorities. However, within the UK, current guidance from HMRC is that you can reclaim tax on fees or subscriptions you pay to some approved organisations but only if you must have membership to do your job or it’s helpful for your work. The Chartered Banker Institute is on the HMRC list of approved organisations.
     
    Claims can be made to HMRC via a Self-Assessment tax return, online, in writing (form P87) or, in some circumstances, by phone. Further guidance and instructions on how to claim can be found at www.gov.uk/tax-relief-for-employees/professional-fees-and-subscriptions. Please note that you cannot reclaim tax on fees or subscriptions if your employer has paid for them.

    If you require a receipt for your membership payment in order to claim tax relief, please contact membership@charteredbanker.com
     
  • Can I use a professional designation if not in membership?

    Ongoing payment of subscriptions is required to maintain eligibility to use the designatory letters or professional designation appropriate to your grade of membership. You must also satisfy any relevant CPD requirements. 

  • Do I need to become a member before I can study with the Institute?

    All those studying Institute qualifications are required to hold membership of the Institute in order to begin or continue with their studies. For some qualifications we will include your initial membership fee with your module enrolment fee. Please be sure to read the relevant information on membership before you apply. 

  • What is Continuing Professional Development (CPD)?

    “Continuing professional development (CPD) is the means by which members of professional associations maintain, improve and broaden their knowledge and skills and develop the personal qualities required in their professional lives...” PARN (Professional Associations Research Network).


     

  • Can I claim CPD from the first day I join as a member?

    Yes - our scheme runs from 1st January to 31st December for general membership. You can pro-rata your hours if you join the Institute part-way through the year.
  • Are there any members who are exempt from the CPD scheme?

    We expect all of our members to complete and review their plan annually, apart from the following:
     
    • Retired Members do not need to complete our CPD if they do not wish to use the Chartered Banker designation. They may still use the designatory letters MCIBS or FCIBS if they are eligible. For further information    please read our Guidance for Retired Members.
    • Affiliates and student members.

General

  • How do I access your Annual Report?

    Our Annual Report can be accessed here. To access our Annual Reports from 1875 and onwards please contact us. 

  • How do I contact the Chartered Banker Institute?

    You can contact our Customer Support Team, Email: info@charteredbanker.com or Tel: +44 (0) 131 473 7777. Please note Customer Support is open Mon-Fri 9am-5pm (GMT). You can also write to us at the following address: Chartered Banker Institute, 38b Drumsheugh Gardens, Edinburgh, EH3 7SW. 

  • How do I make a complaint?

    To make a complaint, please contact our Customer Support Team, Email: info@charteredbanker.com or Tel: +44 (0) 131 473 7777, or write to us at the following address: Chartered Banker Institute, 38b Drumsheugh Gardens, Edinburgh, EH3 7SW.

Member FAQs

  • Am I eligible to claim the retired member concessionary rate?

    Retirement from business life is taken to mean that a member is no longer working in a professional capacity on a full or part-time basis as an employee, business partner, contractor or self-employed consultant. Unpaid voluntary work will not be viewed as employment.
     
    Business life is not restricted to financial services and a member who takes up an occupation outside of financial services will not be considered retired or be eligible to pay the retired member subscription.
     
    A retired member who takes up new employment will be expected to notify the Institute which will apply the standard subscription rate for their grade of membership with effect from the next renewal date.  
     
  • Can I get tax relief on my membership subscription?

    Liability for Income Tax is a matter for negotiation between individuals and their respective Tax Authorities. However, within the UK, current guidance from HMRC is that you can reclaim tax on fees or subscriptions you pay to some approved organisations but only if you must have membership to do your job or it’s helpful for your work. The Chartered Banker Institute is on the HMRC list of approved organisations.
     
    Claims can be made to HMRC via a Self-Assessment tax return, online, in writing (form P87) or, in some circumstances, by phone. Further guidance and instructions on how to claim can be found at www.gov.uk/tax-relief-for-employees/professional-fees-and-subscriptions. Please note that you cannot reclaim tax on fees or subscriptions if your employer has paid for them.

    If you require a receipt for your membership payment in order to claim tax relief, please contact membership@charteredbanker.com
     
  • Can I use a professional designation if not in membership?

    Ongoing payment of subscriptions is required to maintain eligibility to use the designatory letters or professional designation appropriate to your grade of membership. You must also satisfy any relevant CPD requirements. 

  • Does membership of the Institute provide routes to membership of other bodies?

    We do not currently have reciprocal or joint arrangements with any other bodies.  However, your Institute qualifications may satisfy the eligibility criteria for membership of other professional bodies. 

  • How can I pay my membership subscription?

    Your annual subscription can be paid by direct debit, by credit or debit card via the members' section of the website or by cheque.  You can also pay in monthly instalments by direct debit only.

  • How do I find out what my membership number is?

    Your membership number is listed along with your personal details in the members' area of the website. It can also be can be found on the carrier sheet of your Chartered Banker magazine, or on your subscription renewal letter. If you cannot find your membership number, please contact membership@charteredbanker.com.

  • How do I use my professional designation?

    We suggest that you use the following format for email signatures, business cards or other instances where you use professional designations or designatory letters. The professional designations Chartered Banker and Associate Chartered Banker should always be written in full, there is no abbreviated version (post nominal letters). Please note that this is intended to be a guide and is not a definitive list of designations.
     
    Name, MCIBS
    Chartered Banker
     
    Name, ACIBS
    Associate Chartered Banker
     
    Name, PMA
    or
    Name
    Professional Mortgage Adviser
     
  • If I have a question about my membership who should I speak to?

    In the first instance, please email membership@charteredbanker.com. You can also contact Customer Support, Tel: +44 (0)131 473 7777. Our standard business hours are Monday to Friday 9am-5pm GMT.
     
  • I’m a member having difficulties paying my fees, can the Chartered Banker Institute help?

    Recent events in banking globally have affected many members of the Institute. They have also reinforced the importance of banking qualifications and the need for high ethical and professional standards in banking.
     
    The Institute is, therefore, keen that qualified bankers retain their membership. If you have been made redundant, or have lost your main source of income due to recent events, the Institute will give you a one-year extension of membership free of charge, providing you have paid your subscription for the previous five years.
     
    If this applies to you, please email membership@charteredbanker.com and confirm your circumstances.
     
    The Institute also offers concessionary rates to retired members and those taking career or maternity/paternity breaks.
     
  • My membership has lapsed, can I still access my account?

    You will be able to gain limited access to your online account, enabling you to renew your membership but you will not have access to any member resources. 

  • Can I claim CPD from the first day I join as a member?

    Yes - our scheme runs from 1st January to 31st December for general membership. You can pro-rata your hours if you join the Institute part-way through the year.

CPD FAQs

  • Where can I find CPD resources?

    CPD resources can be found by logging into the members' area of our website. Once you've logged in, click on 'My CPD' where you'll have access to a wide range of resources which includes reference books and articles, to videos and e-learning. Our resources are all designed to support your professional development. 

     

  • What is Continuing Professional Development (CPD)?

    “Continuing professional development (CPD) is the means by which members of professional associations maintain, improve and broaden their knowledge and skills and develop the personal qualities required in their professional lives...” PARN (Professional Associations Research Network).


     

  • What are the Chartered Banker’s CPD scheme requirements?

    Our scheme runs from 1 January to 31 December and here are the annual targets for each membership category. This includes those members working part-time.

    Fellows & Chartered Banker Members Hours
    Professionalism & Ethics    5
    My CPD                         30
    Total                               35
     
    Professional Mortgage Adviser Members Hours
    Professionalism & Ethics                   5
    Mortgage Related Activity              14
    My CPD                                        16
    Total                                              35
     
    Members working for a CPD Approved Employer only need to record 5 hours of Professionalism & Ethics Hours
    Professionalism & Ethics                   5
    Employer’s CPD Contribution        30
    Total                                             35
     
    Professional Financial Adviser (PFA)Members Hours
    Structured                                      21
    Unstructured                                  14
    Total                                             35
     
    PFA members have a separate CPD portal to help them meet the compulsory regulations set out by the FCA. 
     
  • Who is eligible?

    The following membership categories have to complete the CPD scheme to retain their professional designation.
     
    • Members
    • Certificated Members who want to use a professional designation including: Professional Mortgage Advisers who hold the Certificate in Mortgage Advice and Practice (MAPC)
    • Associates
    • Fellows 
    • Retired Members - who want to use their professional designation
    • International Members – Our partner institutes support our CPD scheme 
     

     

  • Can I claim CPD from the first day I join as a member?

    Yes - our scheme runs from 1st January to 31st December for general membership. You can pro-rata your hours if you join the Institute part-way through the year.
  • What if I use my network or employer's CPD portal?

    As stated in our SPS Guidance we acknowledge and accept CPD that you have completed from other sources including your network or employer. You can find out more on page 9. We also have access to the CPD records for those advisers who were using the Competent Adviser portal and are chosen as part of our 10% sample. There is no need to record the details again on the new system and the work you have completed counts towards your CPD requirement.

  • Are there any members who are exempt from the CPD scheme?

    We expect all of our members to complete and review their plan annually, apart from the following:
     
    • Retired Members do not need to complete our CPD if they do not wish to use the Chartered Banker designation. They may still use the designatory letters MCIBS or FCIBS if they are eligible. For further information    please read our Guidance for Retired Members.
    • Affiliates and student members.
  • Are there any variations of the number of CPD hours that members need to complete?

    Yes. The following categories have specific arrangements:
    • CPD Approved Employer Scheme, members who work for a CPD Approved employer only need to show they have completed five hours of Professionalism & Ethics. Professional Mortgage Adviser (PMA) members also need to show they have completed 14 hours of Mortgage related activity. 
  • Can I include learning that I complete with my employer?

    Yes and you can also attach certificates and logs that you have completed elsewhere to your own area of our site. If you work for a CPD Approved Employer you only need to record five hours of Professionalism & Ethics activity.
     
  • Do qualifications count towards CPD?

    Yes. See My CPD for more examples.

  • Can I carry forward excess hours from one year to the next?

    No. The requirement of 35 hours applies to the specific CPD activity undertaken in each calendar year.

  • Where do I register my CPD activities?

    You can register your CPD details on our online log in the members' area. Professional Financial Adviser (PFA) members should continue to use their specialist portal: https://cbi.insight-cpd.co.uk/cbi.aspx

Qualifications

  • Can I apply at any time of the year to study with the Institute?

    Absolutely! We run our programmes all year round, meaning you can apply at any time of the year for any module or qualification. Some of our partner programmes, such as the Chartered Banker MBA may, however, have specific registration periods, although they are happy to note your interest at any time. Please check with them for details before applying.

  • How do I apply for a qualification?

    Discuss with your line manager about which course you would like to do, and how that fits in with your own personal development plan. Please note that some organisations require staff to complete an in-house application form before they are allowed to submit their form to us, here at the Institute. It is the student's responsibility to check this first with their manager or intranet (if applicable).

     

  • I haven't studied for some time, is there any study guidance available?

    If you haven't studied for a while, or were part way through your studies and didn't complete a qualification, then we would be delighted to speak with you about your individual situation. We would recommend that you contact our Customer Services Team for further assistance, Tel: 0131 473 7777.

  • What happens after I apply for study with the Institute?

    Your application is reviewed and if approved, the application is then emailed to the Chartered Banker Institute office for processing. This will usually take up to 10 working days from receipt.

  • When do I receive my study materials?

    Professional Banker Certificate/Diploma
    You should receive all of your study materials within 10 working days of the institute receiving your application. These are usually sent to your work address, unless you have specified otherwise in your application. You will receive an email from us, informing you that your study materials have been processed and dispatched. If however, you do not receive your study materials within this time please contact our Customer Services Team, Tel: 0131 473 7777.

    Associate Chartered Banker Diploma/Chartered Banker Diploma
    We aim to turn around registration within 10 working day. As we use couriers to deliver study packs, it helps us greatly if you can provide a delivery address, where someone will be available to accept the delivery. If you are not in when the courier calls, a card should be left.

  • English is not my first language, can I still study with you?

    Absolutely! However, as our programmes and assessments are in English, it helps to have a good standard of English before studying with us. You should send evidence of one of the following with your application:

    • IELTS: minimum grade 6-6.5
    • TOEFL: minimum 550 paper-based / 213 computer-based 
    • GCSE: Minimum grade C 
    • Cambridge certificate of proficiency in English: minimum grade C. 
    • Cambridge English Scale: Advanced & Proficiency - a score of 176 with no less than 162 in each component. 
    • Evidence of having sat previous examinations in English will also be acceptable.
  • Can I pay for my studies in instalments?

    As with all of our student members, all Institute fees must be paid before you are registered onto our programmes. You should therefore wait for confirmation from us that you have met the entry criteria and have been accepted onto the programme before making final payment.  Please note that some of our partners may operate different arrangements and will advise you why you when you apply. 

     

  • Do qualifications count towards CPD?

    Yes. See My CPD for more examples.

Examinations

  • Can I re-sit if I need to?

    Yes. Please leave 14 working days clear before a new exam date can be provided. This is in order to give you time to reflect on the feedback provided with your result and to ensure time to prepare a new examination session for you. The appropriate re-sit fee is to be settled by you directly with the Chartered Banker Institute.

  • How do I book an exam?

    You can book your exam via our website: www.charteredbanker.com and log into your Membership account or telephone our Customer Services Team, Tel: 0131 473 7777. If you are based outside of the UK please email info@charteredbanker.com to book your exam.

  • How do I receive my results?

    All of your marks can be viewed from your own dedicated member page of the website, making it easier for you to access and retain information about your achievements. Your assignment marks will be sent to you by your tutor. Exam results are normally available no later than six weeks following your exam date.

  • When do I receive my exam results?

    All Professional Banker Diploma exam results are received instantly as a print out at the centre. You will also be able to refer back to these when you log into the members’ section of the Institute’s website. All Chartered Banker level examination results are issued 6 weeks from the exam date. These will also be posted on the website under the members’ section.
     

  • Will I receive confirmation about my exam entry?

    You will receive an email confirmation as soon as your exam is booked followed by a written confirmation. A written confirmation will be sent out to your default mailing address 10 working days prior to your exam date. If any information you receive is incorrect please contact the Customer Services Team at the Institute immediately.

  • English is not my first language, can I still study with you?

    Absolutely! However, as our programmes and assessments are in English, it helps to have a good standard of English before studying with us. You should send evidence of one of the following with your application:

    • IELTS: minimum grade 6-6.5
    • TOEFL: minimum 550 paper-based / 213 computer-based 
    • GCSE: Minimum grade C 
    • Cambridge certificate of proficiency in English: minimum grade C. 
    • Cambridge English Scale: Advanced & Proficiency - a score of 176 with no less than 162 in each component. 
    • Evidence of having sat previous examinations in English will also be acceptable.

Events

International FAQs

  • What entry requirements do you have for international students?

    The minimum entry qualification to our Chartered Banker Diploma programme for overseas candidates is a post school qualification.

  • English is not my first language, can I still study with you?

    Absolutely! However, as our programmes and assessments are in English, it helps to have a good standard of English before studying with us. You should send evidence of one of the following with your application:

    • IELTS: minimum grade 6-6.5
    • TOEFL: minimum 550 paper-based / 213 computer-based 
    • GCSE: Minimum grade C 
    • Cambridge certificate of proficiency in English: minimum grade C. 
    • Cambridge English Scale: Advanced & Proficiency - a score of 176 with no less than 162 in each component. 
    • Evidence of having sat previous examinations in English will also be acceptable.
  • Does evidence of my qualifications need to be verified before I apply?

    Yes. It is advisable that when you apply to study with us that you have all the relevant documentation scanned and ready to attach to your application. Documentation evidencing our minimum entry qualifications should be certified by a member of staff at your local British Council office.

  • Are there international exam centres?

    Yes. We work with the British Council to offer our examinations around the world.  Through working some of our international partners there may also be additional arrangements in place. If you require more information our team of experienced learning advisers will be delighted to advise you of the centre closest to you. Contact the team here or look at where, and who, we are working with in your region
  • Are there set exam dates for international students?

    Examination dates are flexible, subject to agreement with our local partners or the local British Council examination centre. In order that the necessary administrative arrangements can be made, the Institute requires a minimum of five weeks' notice for overseas examinations. 

  • Are there any special rules applying to international students?

    When you commence your studies with us you will become a student member. As such, like all members, you must agree to abide by our Code of Conduct and our Qualification Rules and Regulations.

ACIBS/ACIB Professional Conversion Programme