Terms and Conditions - Enrolments

The terms and conditions detailed below apply to all module enrolments made with the Chartered Banker Institute, whether online or by telephone or otherwise.

When you apply to study a qualification or module, your contract (which shall include these terms and conditions) is with the Chartered Banker Institute.


Information about the price of you programme of study shall be made available on our website and should be considered prior to submitting your application. We reserve the right to amend these prices from time to time without notice. Your price is guaranteed once you have submitted your application, however all fees are non refundable.


To be eligible for the Corporate Patron rate where one exists, you must be employed by one of the companies registered as, or belonging to, a Corporate Patron. A list of our Corporate Patrons is available online.


Prior to submitting your application, please ensure you are clear on the package covered by the price. This can be found on the qualification information page.


Where your programme of study requires you to become a member of our Institute, whether this fee is inclusive or exclusive to the price, you must commit to our Code of Professional Conduct and abide by our Rules and Regulations as applicable to all Institute members.


Should your application request us to invoice your employer, please ensure that you have received authorisation for this funding from the appropriate individual before submitting the application.

Please note that you, as the applicant, are personally responsible for ensuring the payment of all fees, regardless of your employer’s authority.

It is each student’s personal responsibility to ensure that any monies outstanding are paid by the due date. For clarity, this includes module fees, subscription fees and any re-sit fees (if applicable). This applies even when fees are being paid by employers. The Institute reserves the right to withhold services to students where fees are outstanding. This includes the right to refuse registration to courses, distribution of study materials and entry to examinations. 
The Institute also has a right to withhold an award and the issue of a certificate in respect of a completed qualification where subscription fees or other debts remain unpaid.

Requests for any amendment to your application or confirmed enrolment to study of a qualification or module with us may incur an additional charge. Where study materials have been issued, we reserve the right to request their return at your cost, and if possible in the original packaging.

Whilst every effort is made to fulfil any particular requests which you may make in relation to a confirmed enrolment, please note that these requests do not form part of our contract and we cannot guarantee that we will be able to meet any particular requests.


Please find guidance on how to tell us about any concerns you have regarding the service we have provided to you, or to make suggestions for improvement please click here.


Although every effort has been made to ensure the accuracy of the information set out on our websites, marketing campaigns and study materials, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured on our websites or email campaigns or otherwise at any time.

All details are correct at time of going to print, however may be subject to change from time to time.

We shall not be responsible for any loss or damage which you may suffer arising out of events beyond our control or the control of our suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of tutors or other subject matter experts, and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.

For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Institute liability for the death or personal injury of any person caused by the negligence of the Institute or its employees, servants or agents or to attempt to exclude or limit the Institute’s liability in any manner which would be unlawful.

Although every effort has been made to ensure that the contents of our resources are correct at the time of release, the Institute makes no warranty that the information is accurate or complete and accepts no liability for any loss or damage suffered by any person acting or refraining from acting as a result of our resources.


We shall not provide any personal information regarding a member, or non-member to any third parties without the express permission of the person, with the exception of information requested by a company listed on our database as the person's employer in relation to the person's standing with the Institute, unless the member or non-member has specifically requested that the information should not be divulged.

We will under no circumstances sell or provide information about our members or non-members to a third party for any purposes except in the case of authorised agents of the Institute. Personal details may be provided to other organisations with whom we are organising joint ventures, so long as they used solely for the purpose of that venture. The Institute will not send out information directly to members on behalf of other companies, but will endeavour to keep members and non-members informed on matters pertinent to the Institute and financial services industry. Our full data policy can be found here.

These terms and conditions shall be subject to Scots Law.