Leadership: The importance of Empathy

  • 11 November 2020
  • Webinar
Event Details

When we think of leaders, how often do we consider how empathetic they are? But when we come across a leader who is, we notice it.

The pandemic has brought challenges to everyone from a professional and personal perspective resulting in empathy quickly becoming considered an important characteristic of a leader.

Leaders have faced many challenges over the past year engaging with their colleagues as office work has moved to a new normal: a “working from home” model due to the pandemic. Although this has created physical distance, the opportunities for leaders to show understanding and empathy to colleagues are still pertinent. The important thing to note about empathy is that it is a skill that can be developed and learnt.

Over the Summer, Craig McKellar (Founder of specialist recruitment consultancy, McKellar Consulting Ltd) has spoken to many people who have reflected on leadership in the workplace during lockdown and the challenges that working from home has posed. The importance of empathy was evident as those who felt their new work routine was manageable and not stressful, were the ones who praised their senior management and leadership.

Join us for an interesting discussion between leaders from AEGON, HSBC, recruitment, HR and executive leadership coaching.


David May - Executive Coach and Consultant at Aesara Partners; Fellow and Council Member of Chartered Banker Institute

Irene Bradshaw - Global IT Audit Director at AEGON

Margaret McCaig - Head of Compliance Assurance Global Systems, Standards, & Development at HSBC

Mark Abraham - Group & Global Talent Lead -at M&G PLC

Date & Schedule

Wednesday 11 November

12:00 - 13:00 BST


To register for this webcast, click here.

If you experience ay difficulties please email heather.marsh@charteredbanker.com.