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Your assignment results will be sent to you by your tutor. Multiple choice results will be available immediately upon completing the exam. Results for written exams are normally available no later than six weeks following your exam date. All exam results will also be published via the My Institute page of the website.

Please click here. If you have forgotten your password and select the ‘Forgotten Password’ function. If you do not receive your password reset e-mail please check your spam folder – if you have still not received your e-mail please contact the Membership Engagement team at info@charteredbanker.com

Please download this form here, once complete please send it to info@charteredbanker.com

If you have completed your coursework and feel ready to take your exam, no.  If you are concerned about travelling or visiting an exam centre, then you can use our remote invigilation option to take your exam at your home or office, at a time convenient to you.

Yes – please login to our website www.charteredbanker.com - to cancel your existing booking and make a new one selecting the remote proctoring option. 

Remote invigilation means you take your exam at your home or office, at a time convenient to you.  To ensure exam security, you will be invigilated via your webcam.  To take advantage of our remote invigilation service, you will need to have a quiet space at home or work, with a secure internet connection where you will be able to take your exam.  Please see here for a short video on how remote invigilation works.

You can change your preferred email address to your home email address in the member area of the website, so that you can continue to receive communications from us (important updates, exam-booking confirmations etc.) 

This will not change the address that you login to our website with.   

If you have forgotten your password and need to request a password reset email – but won’t receive it as it goes to your work email address - please contact us via info@charteredbanker.com and ask us to change your web password.  

Our systems are designed to work with most devices and browsers. If you are experiencing an issue with access, then please change your browser – if this doesn’t work please contact us via info@charteredbanker.com  

To ensure your device has the correct specification to undertake a remote exam please click here and run the ‘System Test’.