Consumer Duty Essentials for Banking Professionals

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Overview

Consumer Duty Essentials for Banking Professionals is a 3–4 hour eLearning course designed to enhance understanding of the Consumer Duty, enabling banking employees at all levels to deliver customer-focused outcomes. Learners gain formal recognition through a digital badge and acknowledgment from the Chartered Banker Institute, supporting career growth and ethical banking practices. 

Drawing on feedback since the Consumer Duty's implementation, the course fosters customer-centric cultures across financial services. 

Membership and Pricing 

  • Non-Members: £85 (includes 3 months complimentary membership)

  • Members: Members receive 15% off. The discount is automatically applied when you log in.

Skills Developed 

  • Ethical decision-making 

  • Critical thinking and problem-solving 

  • Communication and leadership 

  • Emotional intelligence and empathy 

  • Professionalism and personal impact 

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Key facts

  • Certification: Digital certificate and badge from the Chartered Banker Institute. 

Access: 

  •  Members: the window to complete this is tied to your current membership duration  

  • Non-Members: 3 months with complimentary membership. 

Course Overview

 

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Modules

The course covers: 

  • The three key components of the Consumer Duty. 

  • Scope, including who and what the Duty applies to. 

  • FCA expectations and practical steps for compliance. 

  • Benefits for professionals, customers, and organisations. 

Consumer Duty Module Spec

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Am I Eligible?

Open to all banking professionals, this course is ideal for: 

  • Employees at any level seeking to enhance their knowledge of the Consumer Duty. 

  • Professionals aiming to demonstrate their commitment to delivering good customer outcomes. 

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Resources

Learners receive: 

  • 5 interactive eLearning units 

  • Introductory and summary videos 

  • Glossary of terms and recommended reading 

  • Quizzes, knowledge checks, and reflection tools 

This course equips banking professionals with the knowledge and skills needed to meet regulatory requirements and deliver exceptional customer outcomes. 

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