Kaplan and Norton's Balanced Scorecard Framework

• Mur - Lee Murphy
• 10 June 2010
• Leadership & Strategy | Balanced Scorecard | Performance Measurement | Strategic Performance Management

Kaplan and Norton have revolutionised the way organisations measure performance at all levels with their balanced scorecard approach. We discuss their theory here.

Kaplan and Norton's balanced scorecard framework has changed the face of performance measurement in the 1990s. The authors introduced the idea, which is borne out of the need for an alternative to managing organisational performance exclusively through financial measures, in the Harvard Business