Strengthening professional relationships after the pandemic

  • 14 October 2020
  • CPD Event
Event Details
As working from home becomes the new normal for most people, how can we ensure remote relationships can be built and maintained?
This is a joint event with Chartered Banker Institute, Manchester Metropolitan University and ICAEW.
During the pandemic and even before our society hit lockdown many large firms were moving their staff to work from home rather than work in the office. Face to face meetings had started to be moved to Zoom/Microsoft Teams/Skype or other platforms to keep both clients and staff safe.

The panel will examine how can the fundamental elements of key business relationships being maintained at a time when customers need their advisors more than ever? And how can professionals understand the issues and risks their clients are facing without being able to physically see them and their businesses?

The Panel

Adrian Cudby, MBA, ACIB, PGCHE

Adrian is the author of the recently published 'Commercial Lending - Principles and Practice' (Kogan Page), a core text-book for the Chartered Banker Institute. He runs his own financial training and consulting business. His clients range from international financial institutions to individuals who require one-to-one mentoring and coaching.

Paul Jonson

Senior Partner - Dispute Resolution, Pannone Corporate

Paul is senior partner of Pannone Corporate, a leading Manchester commercial law firm. Prior to becoming senior partner Paul was the managing partner of the firm and was one of the founding partners who set up the business in 2014.

Paul is also a partner in the firm's dispute resolution team and has over 25 years experience in resolving a wide range of commercial disputes across many industry sectors. Paul is also a deputy district judge and a qualified mediator”.

Carol McLachlan

Carol McLachlan spent twenty years with EY Audit & Assurance in London and the North West. She was elected President of the Liverpool Society of Chartered Accountants 2018-19 as well as an ICAEW Council member from 2019. Carol is now an ILM 7 Executive Business coach, mentor and consultant at She is also a writer, speaker, researcher and programme designer for Left Brain Plus Ltd. Carol has achieved a masters research degree in ‘CPD for accountancy’ and is currently undertaking PhD research on the future of roles within the accountancy profession.

Chairing The Discussion

Justin Kyriakou, Regional Director, ICAEW North West.

Before joining ICAEW in March of this year Justin worked for the Association of Accounting Technicians. Justin was responsible for the significant growth of AAT in the North of England. In 2014 Justin was promoted to Global Development Manager for AAT and lead AAT’s international team until late 2019. In that time Justin was responsible for taking AAT into various markets across South East Asia, Europe and the Middle East as well as delivering a number MOU’s with international accounting bodies. Justin also represented AAT at CAPA, PAFA, ASEAN and IFAC.

Prior to joining ICAEW Justin spent a short time with the Chartered institute of Purchase and Supply as Head of Learning Partnerships.

Justin has a successful track record of leading and managing regional, national and international growth, reputation and influence and is experienced at providing national and international solutions in professional training and development.

Date & Schedule

Wednesday October 14th

13:00 – 14:00 BST

Booking Details

To register, click here.

If you experience any difficulties please email