Banking Professionalism 360: The Changing Nature of Trust (Virtual Panel)

  • 3 November 2026
  • Thought Leadership Insights | Fintech and Innovation in Banking | Leadership & Strategy | Thought Leadership Insights

Trust remains the foundation of financial services, but the way it is built and maintained is evolving. This panel will discuss how banks and banking professionals can strengthen confidence among customers, colleagues and society, exploring the impact of AI, ethics, transparency and responsible decision-making in an increasingly complex world.

Moderated by: Dame Susan Rice DBE FCBI, Chair, Global Ethical Finance Initiative (GEFI) Steering Group

Panellists:

  • Professor Tina Harrison, Professor of Financial Services Marketing and Consumption, University of Edinburgh Business School
  • Matt Rawlings MCBI, Director of Membership and Education, Chartered Banker Institute
  • Professor Moorad Choudhry, Founder, The BTRM
  • Nailesh Shah, Director, Head of Digital Channels and Content Commercialization, Citi HK
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