Chartered Banker Professionalism Index 2018

  • 11 September 2018
  • Press release | Professionalism and Ethics

The Chartered Banker Professionalism Index devised by Nottingham University Business School and the Chartered Banker Institute has suggested, for the second year running, that bankers who are members of a professional body report significantly higher levels of pride in their work than bankers who are not.

Professor James Devlin who oversaw the research said:

“These results are most promising, particularly as this is the second year running where bankers are expressing high levels of pride in their work. We now have more evidence that bankers’ pride is an enduring feature of the profession. As we mark the ten year anniversary of the onset of the financial crisis, and given all of the negative commentary in the intervening period, it would be understandable if pride was decreasing, but the opposite is true, with a slight increase in bankers’ pride being apparent. 

“What is particularly encouraging about these results is the desire to spread the word and actively promote a career in banking to a younger generation, which is vital to the sector and we hope these levels of satisfaction will continue to rise.”

Simon Thompson, Chief Executive of the Chartered Banker Institute added:

To see this trend in professional pride amongst our members, increasing again this year, is extremely good news for bankers and customers; how can we expect customers and society to be proud of the contribution of banks and bankers unless we are proud of that contribution ourselves?

Despite the many challenges faced by banks and bankers since the global financial crisis and more recently, the pace of technological change, professional bankers have drawn strength from their professionalism.

In continuing to rebuild a banking profession the public can trust, we need to continue to develop and support the current and future generations of professional bankers who are rightly proud of their professionalism. Professional bankers – like the 33,000 members of the Chartered Banker Institute, share a positive social purpose that goes beyond more than simply maximising shareholder returns, supporting individuals, businesses and communities in the UK and, indeed, across the globe.”

Read the latest Chartered Banker Professionalism Index here

Matthew Ball

Matthew Ball

Head of Public Affairs, Policy & Communications


Matthew is responsible for leading the implementation of the Institute’s strategic and operational plans for public affairs, communications and thought-leadership.

Matthew has over 20 years’ experience working as a senior Parliamentary/Political Affairs Professional with a wealth of skills across all areas of public affairs, joining the Institute in 2015 to help raise its profile with key stakeholders. Matthew has worked for MPs, co-founded a public affairs agency and run think-tanks providing him with considerable knowledge of the operations of regulators and government. He is also an expert in the UK Parliamentary Process.

Matthew was Administrative Secretary to the All-Party Parliamentary Group for Building Societies and Financial Mutuals between 2003 and 2013 and immediately prior to working for the Institute, was Chief Executive of the financial services think-tank, New City Agenda.

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