Ouch! Is our customer experience that bad?
Webinar Details
Webcast: Ouch! Is our customer experience that bad?
Presenters: Nick Hague and Paul Hague
Webcast invite: Wednesday 28th February 2018, 1pm (GMT)
Producing a customer experience isn’t hard. It is extremely easy. However, most customer experiences we are subjected to are either unmemorable or dreadful. We remember the terrible experiences. Fortunately we also remember excellent customer experiences. The problem is that the good ones are few and far between; at least they are amongst large organisations. Small companies think nothing of going the extra mile for their customers. They know they have to in order to win their loyalty. Large companies find this more difficult. They are scared of empowerment in case their staff does something untoward.
In this webcast Nick Hague and Paul Hague offer a model for delivering excellent customer experience. They will share the 6 pillars that are essential in a company dedicated to customer experience and provide tips on how you can achieve excellence in your organisation.
Nick Hague and Paul Hague founded B2B International Ltd in 1998. Over 20 years the company has carried out more b2b research studies, in more languages, in more markets, than any other b2b firm. It has an unrivalled understanding of the questions to ask, the people to talk to, and the decisions that need to be taken to enable their clients to deliver excellent customer experience. Later this year Nick and Paul will see the publication of B2B Customer Experience: A practical guide to delivering exceptional CX (publisher Kogan Page).
Register today to book your place
Presenters: Nick Hague and Paul Hague
Webcast invite: Wednesday 28th February 2018, 1pm (GMT)
Producing a customer experience isn’t hard. It is extremely easy. However, most customer experiences we are subjected to are either unmemorable or dreadful. We remember the terrible experiences. Fortunately we also remember excellent customer experiences. The problem is that the good ones are few and far between; at least they are amongst large organisations. Small companies think nothing of going the extra mile for their customers. They know they have to in order to win their loyalty. Large companies find this more difficult. They are scared of empowerment in case their staff does something untoward.
In this webcast Nick Hague and Paul Hague offer a model for delivering excellent customer experience. They will share the 6 pillars that are essential in a company dedicated to customer experience and provide tips on how you can achieve excellence in your organisation.
Nick Hague and Paul Hague founded B2B International Ltd in 1998. Over 20 years the company has carried out more b2b research studies, in more languages, in more markets, than any other b2b firm. It has an unrivalled understanding of the questions to ask, the people to talk to, and the decisions that need to be taken to enable their clients to deliver excellent customer experience. Later this year Nick and Paul will see the publication of B2B Customer Experience: A practical guide to delivering exceptional CX (publisher Kogan Page).
Register today to book your place