Understanding neurodiversity and supporting consumers in a technologically advancing world

According to the National Library of Medicine, approximately 15-20% of the world’s population lives with some form of a neurodiverse condition (i.e., autism spectrum disorder, attention deficit hyperactivity disorder, dyslexia, etc.). A significant segment of the population also experiences disabilities such as colour blindness, visual impairments and epilepsy.

While the world continues to move online, it is thought that up to 20% of consumers have been unable to fully use existing online banking solutions. Such digital limitations can leave some members feeling forgotten and marginalised. With the need for digital self-service options on the rise, many consumers are selecting financial institution partners based on the digital banking experience they offer.

In this webcast, we welcome guest speaker, Andrew Whitehouse, TEDx speaker and author, who will offer his insight on neurodiversity and how banks can support their neurodiverse consumers in the physical and digital space.  

Chair

Charlene Revie MCIPD

Chartered Banker Institute | Head of HR & People Communications

 

Charlene is an HR professional with a wide variety of HR experience gained across different sectors.  Charlene is Head of HR & People Communications at Chartered Banker Institute and her role involves designing and implementing people strategies covering areas including recruitment, talent development, learning and wellbeing.  One of Charlene’s passions is culture and employee engagement, and she aims to ensure a fantastic employee experience is delivered, which begins during the onboarding process and is present through all aspects of the employee life cycle.