Preparation and strategy for difficult conversations
This is a joint event with the Chartered Banker Institute and CIMA.
Difficult conversations often involve emotion on one or both sides. Containing these emotions can be made easier by engaging one’s emotional intelligence and related skills – specifically listening, empathy, compassion, and curiosity.
But before this, there are steps we can take to prepare ourselves ahead of the conversation taking place – identifying the needs of ours that we would like to have met, the format in which we intend to express these, and the goal that we have for the conversation.
After talking in high-level terms about the emotional intelligence skills above, Tim will take participants through the detail of a model for expressing anger in terms of unmet needs, which can be helpful for navigating both personal and professional conflict.