The Bank Workers Charity – here to support you and your family

  • 20 April 2020
  • Blog | Coronavirus Resource

As the Coronavirus outbreak continues to dominate the news, uncertainty is all around. As a leading professional body, we are dedicated to providing support and guidance to our members during these difficult, and unprecedented times. We are maintaining an oversight of the knowledge and skills needed to help to navigate the current climate; sharing resources, webcasts and an extensive range of thought leadership with our members, and the wider banking community.

I am pleased to share with you recent blog posts from the Bank Workers Charity. We have a very positive relationship with the Bank Workers Charity, who offer a wide range of services to help banking professionals. These blog posts detail how they can provide support for you and your family.

Please share your thoughts with us on LinkedIn, stay safe and stay in touch.

Joanne Murphy, MBA, MCIBS, Assoc CIPD

Joanne Murphy, MBA, MCIBS, Assoc CIPD

Chartered Banker Institute | Chief Operating Officer


Joanne Murphy is the Chief Operating Officer at the Chartered Banker Institute, delivering the Institute’s business-wide transformation and people strategy.

As COO, Joanne leads the strategic review and annual business planning activity at the Institute. Joanne’s remit includes driving our professional inclusion agenda and she has executive responsibility across a variety of business functions including Learning, Professional Standards, Membership, Business Support, Finance, People, Innovation and Marketing. Joanne was instrumental in the development and launching of the Institute’s new Principles of Responsible Banking Academy in October 2022.

Joanne joined the Institute to support the establishment of the Chartered Banker Professional Standards Board (CB: PSB). Joanne led the professional standards implementation, monitoring and evaluation, and devised the supporting operational infrastructure. She also oversaw the implementation of the CB: PSB Foundation Standard for Professional Bankers and its subsequent adoption by over 185,000 bankers globally.

Joanne has over 30 years' experience in financial services, working in a variety of roles in business and retail banking with RBS from 2002, and prior to that with GE Capital. Joanne’s career began working in marketing and research at Scottish Television in London. Joanne is a qualified learning professional with expertise in six sigma methodology, in consulting and project capacity her activities include outsourcing, international relocation and process improvement.

Joanne is a member of both the Institute and of the Chartered Institute of Personnel & Development and holds an MBA in Banking and Finance.



The Bank Workers Charity – here to support you and your family

We all face situations where we could do with a little extra help – stress at home or at work, unexpected bills, a bereavement, or something else entirely.

That’s where the Bank Workers Charity (BWC) can help.

BWC exist because a group of bankers wanted to support the banking community and over 100 years later, they’re still doing just that. It’s important to know that they’re independent of banks and their services are free and confidential.

Who do BWC help?

As an employee of a bank in the UK, BWC can support you. And their support doesn’t stop there – their services are available for your partner and dependent children too. 

What services do they provide?
BWC offer a range of services, including:

  • Mental health support: providing access to specialist services such as counselling or other therapies.
  • Debt and money management: supporting with debt management, identifying possible benefit entitlements and helping to apply as well as providing access to professional advice.
  • Disabilities and long-term conditions: giving personalised support and advice, referral to further specialist advice and help to get back to work.
  • Relationships and bereavement: helping deal with the emotional and practical aspects of losing someone close to you and guidance and counselling for your relationships.
  • Financial assistance: including short-term general living expenses, funeral costs or disability aids.

There are lots of other ways they can help too, so it’s always worth getting in touch to find out how they can support you and your family.

How can you get in touch?

If you’d like to find out more about their services, visit their website, they also have Live Chat if you prefer to use that. Or to speak to an advisor, call their helpline on 0800 0234 834, they’re open Monday to Friday from 9.00am to 5.00pm (except bank holidays). Once you’ve had a chat with a member of their team, they’ll be able to assess your situation and give you personalised advice and guidance.

You may not need BWC’s support right now, but it’s worth keeping them in mind in case you do in the future. BWC are your charity and they’re there to support you and your family.

How BWC helped Sarah

Sarah had worked at a UK bank for eight years when her husband Peter died unexpectedly, leaving her and their six year old son feeling shaken and worried about their future. Sarah was off work on bereavement leave when her line manager sent her some information about BWC.

When Sarah gave us a ring, she told us that, in addition to the grief of losing her partner, she was also managing chronic pain and type 1 diabetes. She told us she was barely making ends meet and had a few debts, and that everything Peter had left had been put towards his debts.

Sarah was clearly going through a tough time, so our team funded six sessions of bereavement counselling to help her manage her grief. As well as this we helped her access a government grant towards Peter’s funeral, and made a contribution towards these costs too.

We also referred Sarah to our partner charity StepChange, who specialise in debt management, to help her address her and Peter’s debt. When we spoke to her a few months later, Sarah said “your help came at just the right time. Without it, I would’ve sunk. I can’t thank you enough for what you’ve done for me.”