Board of Trustees - "Board"

The Institute is governed by a Board elected in accordance with the Royal Charter and Rules. The Board is responsible for the overall governance, strategic direction and functioning of the Institute as set out in the Institute’s Royal Charter, Rules and Regulations, and the Terms of Reference. The Board is also responsible for ensuring the Institute’s activities are compatible with its charitable aims, and that the Institute complies with relevant legislative and regulatory requirements

The Board currently comprises of 15 Trustees, listed below, from a variety of backgrounds in the banking industry and elsewhere.

President and Chair of the Board of Trustees 2023-2024

Steve Pateman

Steve Pateman

Steve Pateman

Chartered Banker Institute | President |


Steve has worked in banking for over 40 years and is currently a Non Executive Director at Bank of Ireland where he chairs the Remuneration Committee. He sits on the Advisory Board of The Arora Group and Kingsley Healthcare and was previously on the Financial Capability Board of the Money Advice Service. 

During Steve’s banking career he was CEO of The Hodge banking and life assurance businesses and Shawbrook Bank. 

Prior to joining Shawbrook in 2008, he led the UK banking businesses of Santander UK sitting on the UK Board of the Holding company and various UK subsidiaries. He also represented Santander on the Board of its US businesses. 

Prior to joining Santander in 2008, Steve spent eight years at RBS, where he was CEO of Business Banking, Retail Markets and Managing Director of Commercial Banking and Corporate Banking, Corporate Markets.  

Steve was presented with an Honorary Degree of Doctor of the University of Kent in 2016 for his contribution to Banking and the University. He has a young family and in his “spare time” likes to follow Everton football club and Sussex county cricket team. 

Vice-President and Vice-Chair for 2023-2024

Paul Denton FCBI (2021-2024)

Paul Denton

Paul Denton


Paul Denton has over 35 years 'experience in financial services. He has held a number of senior roles at RBS, NatWest and Co-operative Bank and has been the Chief Executive of Scottish Building Society since 2019.

He joined the Institute as a member in 1988 completing the professional qualifications of the time (Associate / Members).

Paul is proud to have been a Chartered Banker since its launch in 2000, a Fellow since 2004 and a Trustee since 2021.

He also has an MBA from Edinburgh Business School and a BA (Hons) from Abertay University.

Paul is a member of the FCA Small Business Practitioner Panel, a member of UK Finance Mortgage Board and a Pension Trustee for the Building Societies Association.

Katherine Graham (Independent Member 2021-2024)

Katherine Graham

Katherine Graham

NatWest | Head of People Technology at NatWest Group


Katherine has spent most of her career in the financial services industry.  Initially a programme director by trade, she managed regulatory, and people change in NatWest Group during some of the most challenging times in banking.  

Her academic background is in HR disciplines, holding a MA and MSc from Heriot-Watt and the University of Edinburgh respectively, and she is a Fellow of the Chartered Institute of Personnel and Development. 

However, she is a fan of reinvention, and is now a technologist.  After 4 years heading up the Security Services function for the NatWest Group, she is now on a mission to digitise the colleague experience and has moved into the bank's Technology team. 

Outside of work, Katherine has held non-executive roles in the college sector and is a Lay Member of the Council of the Law Society of Scotland.  She is a supporter of STEM initiatives and has previously helped run events designed to encourage young people to consider careers in cyber security, technology, and banking. 

She is happiest when running through a theme park after her three young boys and believes in creating the right opportunities so that everyone can access learning and drive their own professional development, throughout their whole career.   

Board of Trustees (alphabetically)


Douglas Belmore (2023-2026)

Douglas Belmore

Douglas Belmore


Dougie is currently Chief Payments Officer at Pay.UK, the Payment Systems Operator responsible for the day to day running of the core UK domestic payment schemes and services.

With almost 40 years’ experience in financial services Dougie’s journey started with Clydesdale Bank in 1985 and he has enjoyed a varied career path encompassing branch banking, sales and service support, relationship management, programme management and payments.

Over the years Dougie has held a number of board level positions across the various payment schemes companies. A Fellow of the Chartered Banker Institute and an Associate of the Chartered Management Institute, Dougie has also served as a Pension Scheme Trustee and a Trustee Director of the Bank Workers Charity.

Outside of work, Dougie is heavily involved in Rugby, chairing Scottish Rugby’s National Championship Committee, in addition to holding several positions at his home club. Cycling, walking, and travel fill his remaining time.

Anders Bouvin (Independent Member: 2020-2026)

Anders Bouvin

Anders Bouvin


Anders Bouvin studied economics at the University of Lund and also two years at the University of Sorbonne, Reims and at the University of Montpellier. After graduating in 1985, he began his career with Handelsbanken, initially fulfilling a number of roles within the bank's international departments in Stockholm and Luxembourg.

Throughout the 1990s, Anders worked within the Swedish branch network. Having been Head of Corporate and then Deputy Branch Manager at branches in Stockholm and Lund, he then spent five years as area manager in one of Handelsbanken's six Swedish regional banks.

In 1999, Anders was appointed General Manager of the New York branch, returning to the Nordics three years later as CEO of Handelsbanken in Denmark and Group Executive Vice President. Under his leadership, newly acquired Midtbank was integrated successfully into the bank's Danish operations.

From 2008, Anders was instrumental in Handelsbanken's UK expansion, initially setting up a second regional bank for the north of Great Britain, before becoming UK CEO in 2010.

During these years, Handelsbanken UK established itself as a popular and profitable banking business, with more than 200 branches throughout the country. Anders's contribution to the British financial sector was recognised in 2015 with the award of an honorary doctorate from the London Institute of Banking & Finance. In 2018, he was awarded Best CEO Western Europe by International Banker.

In August 2016, Anders was appointed President and Group Chief Executive of Handelsbanken. Anders retired from Handelsbanken three years later.

Professor James Devlin (2023-2026)

Professor James Devlin

Professor James Devlin


After graduating with a degree in Economics, James spent some time working in private client and investment banking with Lloyds Bank before joining what is now Nottingham University Business School, where he completed a PhD in strategy and consumer decision making in financial services in 1996. James spent a number of years at the University of Nottingham, including a three-year posting at the University of Nottingham, Malaysia. During his time at Nottingham, James fulfilled a variety of leadership and management roles, culminating with a period as Dean of the Business School. James has also worked at what is now Bayes Business School in the City of London and more recently at the University of Leicester where he was Dean of the School of Business. In November 2021 James left Leicester to join Nottingham Trent University as Director of the newly formed Centre for Finance, Technology and Society, his current role.

James is a member of Advisory Board of the Financial Markets and Institutions SIG of the British Accounting and Finance Association. James is a also Member of the Chartered Institute for Securities and Investment, a Certified Member of the Chartered Banker Institute and a Certified Green and Sustainable Finance Professional. James has been involved in a number of research projects and collaborations with organisations such as HM Treasury; the Thoresen Review (on behalf of HM Treasury), the Financial Services Authority (now the FCA), the Office of Fair Trading, the Financial Services Institute of Australia and Toynbee Hall focussing on policy related issues, both in a consultative capacity and as a member of expert panels. James has also worked with the Pensions and Lifetime Savings Association and Willis Towers Watson PLC on research related to pensions and consumer behaviour. James was also co-organiser of an ESRC seminar series entitled Financial Services and Consumers: Issues and Challenges in a Context of Change with a total of six seminars being held in London, Edinburgh, and Nottingham. James has collaborated on a number of occasions with the Chartered Banker Institute both as a member of roundtable discussion on professionalism and standards in banking and to produce a major report on Professional Pride in Banking. He was also instrumental in bringing CBI accredited programmes to Nottingham University Business School.

Away from work, James spends time with his family and is based in Nottingham. He likes to get on his bike when he gets the chance and when the weather is nice. He is also a qualified age-grade rugby union coach and referee, a member at his local club West Bridgford RFC, and a Nottingham RFC season ticket holder. He is a debenture holder at Murrayfield and attends most Scotland matches.

Gill Hammond (2023-2026)

Gill Hammond

Gill Hammond


Gill is an economist who has spent most of her career at the Bank of England, where she was Director of the Centre for Central Banking Studies (CCBS) until 2019 and Director of the Central Banking Qualification until 2023.  In these roles she worked with many central banks and financial regulators providing bespoke training in more than 70 countries.  Gill played a key role in developing master’s level on-line qualifications, in partnership with the University of  Warwick, and is committed to raising standards in financial services through continuous professional development.

Gill has an MA in economics from the University of Cambridge. She has more than 10 years’ experience in board level roles, including as chair of the London based charity, International Students House.  Gill is married and spends as much of her free time as possible playing tennis.    

Ian Henderson (2020-2026)

Ian Henderson

Bank Non-Executive Director


Ian is a Bank Non-Executive Director and former CEO of Kyckr, an Australian listed RegTech business providing global KYC solutions to banks, payments services providers and other regulated businesses.  He joined Kyckr after a 30-year career in retail and business banking and wealth management.  He is an independent Non-Executive Director at Metro Bank, Chair of its Risk Oversight Committee and a member of its Audit Committee.  

Ian is also a Member Trustee of the Chartered Banker Institute.  From 2012, he was actively involved in the UK Challenger Bank sector holding CEO roles at Arbuthnot Latham & Co Limited, Kensington and Shawbrook Bank.  Prior to this he was Chief Operating Officer of the Private Banking Businesses in Barclays Wealth and before that he was with RBS for 21 years.  His final role there was as CEO of RBS International.  He also held the positions of Chief Operating Officer Retail Banking and Marketing Director RBS & NatWest.  Ian holds degrees in Economics and Finance from Scottish and Canadian universities and an MBA.

Greg Jones (2023-2026)

Greg Jones

Greg Jones


Greg is passionate about developing people and has led high performing, diverse teams across Financial Services at Executive level for over 15 years.

Greg started his career with Natwest in 1987 on the graduate scheme. Since then, he has had extensive experience in Corporate, Commercial, Business, Credit and Risk across both Natwest and RBS. He led the RBS Corporate and Commercial Business, across the UK as part of the Divestment plans to form Williams & Glyn.

Since leaving RBS in 2017 Greg led the Cynergy Bank Property Finance, Commercial and Bridging teams as a SMF 6, growing the business materially over a 3-year period and was then appointed Chief Operating Officer, SMF 24 with wide ranging responsibilities including resilience, remediation projects, change, transformation, partnering, outsourcing, customer experience and leading complex and diverse operational teams.

Greg has extensive experience across large, and more recently the 'challenger' market through scale Leadership, Committee, Advisory and Board roles including Chair of Credit Committee. Passionate about the environment - leading delivery of ISO140001 for Cynergy Bank and a champion for change.

Currently, Non-Executive Chair of Deploy Capital Limited and Advisor to a range of growing businesses in the Financial Services sector.

A member of the Institute and keen to play an active role as a Trustee. Greg is married to Emma, lives in Dorset, with the children having 'virtually' flown the nest they have been replaced with Cats, Chickens, Goats and Donkeys!

John Last (2023-2026)

John Last

John Last


John has over 34 years’ experience within Financial Services undertaking a myriad of Executive leadership positions across multiple jurisdictions and markets, together with Trustee and Board membership. During the last 10 years with NatWest, he was the Human Resources Director for the Bank’s Commercial and Wealth Management franchises and the Director of Organisational Effectiveness, a remit that included: Behavioural Science, Skills and Organisational Capability, Culture, Learning & Development, Leadership, Talent & Succession, Organisational Design, Strategic Workforce Planning and Recruitment.

John is a fellow of the Chartered Institute of Personnel Development and a qualified Executive coach having been awarded an MSc from Henley Business School in Coaching & Behavioural Change.  He is also a Certified Bank Board Director and is currently completing a professional Doctorate with a focus on line management; creating organisational value beyond individual performance.

Billy MacLeod (2020-2026)

Billy MacLeod

Billy MacLeod


Billy is currently Chief of Staff for Allied Irish bank UK, having transitioned from his Director role covering Scotland & North East England. Areas of responsibility included Regulatory and executive governance, internal engagement and culture and external communications. Recently is leading the UK strategic priority on operational efficiency. Billy has 38 years’ experience of leading Banking teams across a variety of sectors, segments, and functions, primarily to support business growth. Billy started his career with RBS and enjoyed 19 years’ service mostly leading front-line teams. In 2005 Billy joined Clydesdale Bank to support their own growth plans and continued supporting Scottish businesses. In 2015 Billy joined Allied Irish Bank to develop their proposition and establish a challenger bank in UK.

Billy is a Chartered Banker and has also achieved a MBA with Strathclyde University achieving a distinction in his dissertation on “Successful Criteria for Joint Venture Initiatives” in 2011. He is fully C-suite trained through KPMG programme and certificated Non executive director through FWB and Edinburgh Business school.

Billy is an active board member for a variety of organisations including Chambers of Commerce and a Pension Trust.

Peter McCormack FCBI (2019-2025)

Peter McCormack

Peter McCormack

Financial Reporting Council | Project Director | Audit Market Supervision


Peter has worked in the financial services industry since 1981 and for the past twenty years has focussed on governance, risk and regulation. During this time, he has worked at the Financial Services Authority, the Guernsey Financial Services Commission, the Prudential Regulation Authority, and, the Financial Conduct Authority.

He has extensive industry related education and is a Fellow of the Chartered Banker Institute and a Fellow of the Institute of Directors. He is also a Chartered Banker, Chartered Governance Professional, Chartered Director and Solicitor of the Senior Courts of England and Wales.  He is a former Director of the Institute of Operational Risk, and former Chair of the Audit & Risk Committee and Chair of the Board of Islington Law Centre.

Elisa Moscolin (Independent Member 2021- 2024)

Elisa Moscolin

Elisa Moscolin

Sage Group plc | Executive Vice President for Sustainability


Elisa Moscolin is a sustainability professional with a track record of driving this agenda in global blue-chip organisations. She advises Boards and Executive teams on sustainability strategy and execution. She has worked in the ICT and Financial Services sectors. 

Elisa is currently Executive Vice President for Sustainability at Sage Group plc.; Sage is a global market leader for technology for small and medium businesses and Elisa is leading its sustainability agenda. Prior to that, Elisa was Head of Sustainability & ESG at Santander where she led the transformation from old-fashioned CSR to sustainability. During her time at Santander, Elisa turned around all legacy programmes, worked with the Board and Executive team to agree on the bank’s ESG vision and ambition, designed a new ESG strategy, built a diverse and high-performing team, designed a sound governance and operating model, established an active dialogue with top investors and enhanced the bank’s ESG credentials. Elisa was also responsible for the bank’s Foundation, which she restructured by working closely with its Board of Trustees to enhance its governance, reputation, and impact. Before Santander, Elisa worked for Vodafone Group in global and local roles in Italy, the UK and Kenya. In Kenya she worked with Safaricom, a subsidiary of Vodafone which developed M-Pesa, the iconic mobile-based money transfer and banking platform that has greatly improved financial inclusion in the country. She is an alumni of Cambridge Institute for Sustainability Leadership and holds a Master’s Degree in International Studies and Diplomacy.

Elisa’s professional ambition is to contribute to shifting the business community toward more ethical and responsible business practices. 

Sue Primmer (Independent Member 2020-2026)

Sue Primmer

Sue Primmer

Independent Member


Sue has spent the past fifteen years in financial services, supporting private-equity backed firms through accelerated growth, mergers and acquisitions and leading complex integration and transformation programmes. She is one of 100 women awarded the Freedom of the City of London in recognition of a century of women's suffrage, and is currently serving her second term as an official UK Export Champion.

Sue’s career spans private and public services and both large and small organisations. She was previously Assistant Chief Executive, Communications & Consultation for Hackney Council, dealing with complex local issues as well as with the impact of national policy and working as part of the Olympic Host Boroughs to secure a meaningful local legacy from the Games in the run up to London 2012. This followed six years as Director of Communications for the University of Birmingham, one of the UK's leading research-led universities with an international student base. 

During this period, Sue also acted as media and public affairs lead for the Russell Group over the introduction of tuition fees; founded the Midlands’ Media Centre training academics, diplomats and business leaders in media skills and; struck a strategic alliance between the University and the BBC, securing a BBC Drama Village on campus. 

Before this, Sue was founding Editor of, an early dotcom start-up owned by Chrysalis media. This followed five years as Director of Communications for one of the UK’s most senior Church of England Bishops, who was also a member of the House of Lords and the Archbishop of Canterbury’s Envoy to the Vatican State. 

Sue began her marketing career helping Luton College of Higher Education to become a ‘challenger brand’ in higher education and achieve University status following earlier posts in scientific publishing. Sue is an English graduate from Cambridge University and has a second degree in the construction of gender in Shakespeare from the University of Durham. Sue is married and lives in East London with her family.

Sue began her marketing career helping Luton College of Higher Education to become a ‘challenger brand’ in higher education and achieve University status following earlier posts in medical and veterinary publishing. Sue is an English graduate from Cambridge University and has a second degree in the construction of gender in Shakespeare from the University of Durham. Sue is married and lives in East London with her family.

Andrew Shiels (2022-2025)

Andrew Shiels

Andrew Shiels


Andrew has spent his entire career in the financial services sector and started his banking career with RBS on their management development programme.

Having gained many years of banking experience, he developed a deep specialism in risk management and subsequently held senior risk positions with companies including Baillie Gifford & Co, The Royal London Group and Standard Life.

He then gained 7 years’ experience as a management consultant, specialising in risk and regulatory consulting, with firms including KPMG, rising to Partner level. He subsequently put this experience to good use and became an interim executive, specialising in interim Chief Risk Officer positions for 11 years, with clients including Metro Bank, Lloyds Banking Group, Al Rayan Bank, Schroders, Kleinwort Benson and J O Hambro Capital Management, amongst several others.

His most recent position was with Barclays Bank, as Managing Director and Chief Controls Officer for the Customer and Product verticals within the UK bank.

Andrew is a Fellow of the Chartered Banker Institute and is also a Trustee on their Board of Directors. He holds a number of financial services qualifications and an MBA from the School of Business at Oxford University.



The Board is supported by several committees and sub-committees, on which the Trustees and others serve.

These include:

  • Audit and Risk Committee
  • Remuneration Committee
  • Learning and Development Advisory Board
  • Nominations Committee
  • Quality and Standards Committee
  • International Advisory Committee


  • Membership Forum
  • 2025 Foundation


View the Board of Trustees - Terms of Reference

If you require further information about our Board or Committees, please contact us.