All individuals working in the banking industry are required to act in a fair and honest manner. This is to protect the interests of customers, colleagues and counterparties; and the wider interests of society as a whole. As a minimum, compliance with legislation, regulation and industry/employer codes and standards is expected.

FCA regulated firms requiring to make a breach notification under FCA regulation TC 2.1.31 should do so here.

Our Expectations of our Members

Membership of the Chartered Banker Institute brings with it additional responsibilities. All members (including Fellows, Members, Associates and Students) are expected to display the highest standards of professionalism and a commitment to ethical conduct, giving at all times due care and consideration to others and putting the public interest first.

To help members maintain these high standards, the Code of Professional Conduct identifies the ethical and professional attitudes and behaviour expected of members, and provides guidance to help members recognise and develop these.

Maintaining Professional Standards

All members are bound by the Code of Professional Conduct. Where members fail to live up to the high standards expected of them, the Institute may investigate and present evidence to an independent Disciplinary Committee, convened in accordance with our Disciplinary Regulations, which are binding on all members.

Complaints against a member regarding an alleged breach of the Code of Professional Conduct by a member of the Institute should be made in writing to;

The Chief Executive (Member Conduct Complaint)
Chartered Banker Institute
2nd Floor 
39 George Street 
EH2 2HN 

or by email: [email protected]

Members of the public wishing to make complaints should note that the Institute may only investigate complaints against individuals who are current members of the Institute. We are not a statutory regulator and cannot investigate complaints against companies and/or individuals who are not members of the Institute.