The importance of CDFIs and Credit Unions in supporting responsible finance
Overview
Community development finance institutions (CDFI's) and Credit Unions provide access to finance in a fair and transparent way that places people first. Join us for this upcoming webcast whereby we will be discussing their importance in supporting responsible finance. We will be joined by Theodora Hadjimichael, Chief Executive, Responsible Finance and Marlene Shiels OBE, Chief Executive, Capital Credit Union and will delve into:
- Vulnerbility - understanding the potential for vulnerability and the needs of those that become vulnerable
- Importance of knowing your customer – how do CDFIs and Credit Unions combat fraud?
- Product design – how do Credit Unions and CDFIs products and services align with the FCA’s Guidance on the Fair Treatment of Vulnerable Customers
- Why “building back better” and “levelling up” will require different business models to flourish.
- The future for co-ops, social enterprises and mutuals
Who Should Attend?
Members working in UK retail, business and commercial banking roles, and in customer services and roles within financial institutions
Members now working within CDFI’s and Credit Unions, or those looking to move into these businesses.
Students studying subjects including business banking, professionalism and ethics and credit and lending.
Why Should I Attend?
Gaining an understanding of product design and how this affects customers throughout every step on their customer journey is a key developmental lesson for all members and students.
This webcast will provide an insight into the importance of understanding how different financial business models can support access to finance and responsible finance, two essential areas within our sector.
By attending this webcast, attendees will hear first-hand from our panellists who have extensive experience in both the CDFI and Credit Union sectors.
Tuesday 25th May
13:00 - 14:00 UK BST